Privacy Policy

NEKKO operates this store and related services. Our online store is powered by Shopify, which provides the ecommerce technology used to offer our products and services to you.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls for those privacy matters.

2. Personal information we collect

Depending on how you use our services and where you live, we may collect or process:

• Contact information: name, email address, phone number, billing address and shipping address.
• Order and transaction information: products viewed or purchased, cart activity, returns, exchanges, cancellations and transaction history.
• Payment information: payment method and payment confirmation details. Payment information may be processed by Shopify and payment providers rather than stored directly by us.
• Account information: login credentials, preferences and account settings where account features are available.
• Communications: information you provide when contacting customer support or otherwise communicating with us.
• Device and usage information: browser, device, network connection, IP address, identifiers, cookies and information about how you interact with the store.

3. How we collect information

We may collect information directly from you, automatically through the website and cookies, from service providers that help us operate the store, and from business or marketing partners where permitted by law.

4. How we use personal information

• Process payments, fulfill and ship orders, and manage returns or other transactions.
• Provide customer support and respond to questions.
• Remember preferences and improve the shopping experience.
• Send service-related messages about orders, accounts or important store updates.
• Send promotional communications where permitted and show relevant advertising.
• Detect fraud, protect account and store security, and prevent unlawful or harmful activity.
• Comply with legal obligations, enforce our policies, and respond to lawful requests.

5. Cookies, analytics & advertising

We and our service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand store usage, measure performance and support advertising. Your browser and applicable consent tools may allow you to manage certain cookie choices.

Depending on your location, you may also have the right to opt out of certain uses of personal information for targeted advertising, sharing or activities defined as a “sale” under applicable privacy law.

6. How we disclose information

We may disclose personal information to Shopify and to service providers that help with functions such as payment processing, ecommerce hosting, analytics, customer support, cloud services, order fulfillment, shipping and marketing. We may also disclose information when you direct us to do so, when required by law, to protect our rights or users, or as part of a legitimate business transaction such as a merger or acquisition.

7. Shopify

Our store is hosted by Shopify. Information you submit through the store may be processed by Shopify and other providers in countries different from where you live. Shopify may also process information in connection with features that help operate, secure, personalize and improve ecommerce services.

For more information about Shopify’s privacy practices, visit Shopify Privacy.

8. Third-party websites

Our services may contain links or integrations operated by third parties. Their privacy and security practices are governed by their own policies. We are not responsible for third-party websites or services that we do not control.

9. Children’s data

Our services are not intended for children, and we do not knowingly collect personal information from children below the age at which they may lawfully provide it in their jurisdiction. A parent or guardian may contact us to request deletion if they believe a child has provided personal information.

10. Security & retention

We use reasonable safeguards designed to protect personal information, but no security method can guarantee absolute protection. We retain information for as long as reasonably necessary to provide services, manage accounts and orders, comply with legal obligations, resolve disputes and enforce agreements.

11. Your privacy rights

Depending on where you live, you may have some or all of the following rights, subject to applicable exceptions and limitations:

• Access / know: request access to personal information we hold about you.
• Delete: request deletion of certain personal information.
• Correct: request correction of inaccurate personal information.
• Portability: request a copy of certain personal information in a portable format.
• Opt out: where applicable, opt out of processing considered a sale, sharing, or targeted advertising.
• Restrict or object: in certain jurisdictions, request restriction of or object to particular processing.
• Withdraw consent: where processing relies on consent, withdraw that consent for future processing.

We may need to verify your identity before processing a request. Where permitted, you may designate an authorized agent. We will not discriminate against you for exercising applicable privacy rights.

12. Targeted advertising, sale/share opt-outs & Global Privacy Control

Depending on your jurisdiction, certain advertising-related disclosures of personal information may be considered “sale,” “sharing,” or targeted advertising. Where those rights apply, you may use the privacy-choice controls made available through the store or contact us to exercise your rights.

If you visit the store with a recognized Global Privacy Control (GPC) opt-out preference enabled, we will treat the signal as an opt-out request where required by applicable law and where the store technology is able to process that signal.

13. Marketing preferences

You can unsubscribe from promotional emails using the unsubscribe link in our emails. Even after opting out of marketing, we may still send non-promotional communications relating to orders, customer service, security or your account.

14. Additional rights in the UK & EEA

If you live in the United Kingdom or European Economic Area, applicable law may give you additional rights, including the right to object to or restrict certain processing and to withdraw consent where consent is the legal basis for processing. You may also have the right to lodge a complaint with your local data-protection authority.

15. International transfers

Your information may be transferred, stored or processed outside the country where you live. When personal information is transferred from the EEA or UK to another country, we will rely on a lawful transfer mechanism where one is required, such as an adequacy decision, recognized standard contractual clauses, or another legally valid safeguard.

16. Complaints & appeals

If you have concerns about how we handle personal information, please contact us first so we can review the issue. Depending on your location, you may also have the right to appeal a privacy-rights decision or complain to a local privacy or data-protection authority.

17. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, business practices, technology, or legal requirements. When we do, we will update the “Last updated” date and provide any additional notice required by law.